Terms of Service
Last updated: January 15, 2024
1. Acceptance of Terms
By accessing and using Re-Luxe | KE ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Platform Description
Re-Luxe | KE is an online marketplace that connects buyers and sellers of authentic luxury goods in Kenya. We provide authentication services, escrow payment protection, and secure logistics to facilitate safe transactions.
3. User Accounts
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
4. Buying and Selling
For Buyers:
- All purchases are subject to our authentication process
- Payments are held in escrow until satisfaction is confirmed
- You have 7 days to report any issues with your purchase
- Returns are accepted for items not as described
For Sellers:
- You must own the items you list for sale
- All items must be authentic and accurately described
- You agree to our authentication process
- Payment is released after buyer confirmation or specified period
- You are responsible for accurate item descriptions and photos
5. Authentication Process
All items listed on Re-Luxe | KE undergo authentication by certified experts. While we use industry-standard authentication methods, we cannot guarantee 100% accuracy. In rare cases where authentication fails, we provide full refunds and compensation as outlined in our Authentication Guarantee policy.
6. Fees and Payments
Our fee structure includes:
- Listing fees for sellers (varies by category)
- Commission on successful sales (5-10% depending on category)
- Authentication fees (included in commission)
- Payment processing fees (varies by payment method)
7. Prohibited Items and Conduct
The following are strictly prohibited:
- Counterfeit or replica items
- Stolen goods
- Items that violate intellectual property rights
- Illegal or restricted items
- Fraudulent activity or misrepresentation
- Harassment or abusive behavior
8. Limitation of Liability
Re-Luxe | KE acts as an intermediary platform. While we provide authentication and escrow services, we are not responsible for the actions of buyers or sellers. Our liability is limited to the value of the transaction in question, and we exclude liability for indirect or consequential damages.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Platform, to understand our practices.
10. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the Platform constitutes acceptance of any changes.
11. Governing Law
These terms are governed by the laws of Kenya. Any disputes will be resolved through arbitration in Nairobi, Kenya.
12. Contact Information
If you have any questions about these Terms of Service, please contact us at legal@reluxeke.shop or through our contact page.