Privacy Policy
Last updated: January 15, 2024
1. Information We Collect
Personal Information:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely by third parties)
- Government-issued ID for verification purposes
- Profile photos and biographical information
Usage Information:
- Browsing history and search queries
- Device information and IP addresses
- Cookies and similar tracking technologies
- Communication records with our support team
2. How We Use Your Information
We use your information to:
- Provide and improve our marketplace services
- Process transactions and authenticate products
- Verify user identity and prevent fraud
- Communicate about orders, updates, and promotions
- Personalize your experience and recommendations
- Comply with legal obligations and resolve disputes
- Analyze usage patterns to improve our platform
3. Information Sharing
We may share your information with:
- Other Users: Basic profile information for transactions
- Service Providers: Payment processors, shipping companies, authentication services
- Legal Authorities: When required by law or to protect our rights
- Business Partners: With your consent for specific services
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage users to use strong passwords and enable two-factor authentication.
5. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Opt out of marketing communications
- Request data portability
- Object to certain data processing activities
- Lodge complaints with data protection authorities
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
9. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account at any time.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@reluxeke.shop or through our contact page.