Returns PolicyYou're Protected
If an item arrives and doesn't match the listing description, we've got you covered. Transparent dispute resolution and buyer protection.
Buyer Protection
If Something's Not Right
If an item arrives and does not match the listing description, you can raise a dispute within 48 hours of delivery. This includes:
- •Item condition significantly worse than described
- •Authentication concerns or discrepancies
- •Missing components or parts not mentioned
- •Damage that occurred during shipping
- •Size, fit, or other material discrepancies
Important: Items are not eligible for return if they match the listing description and pass re-inspection. This includes items the buyer simply changed their mind about or items purchased in the wrong size.
How to Raise a Dispute
Within 48 Hours of Delivery
You must raise your dispute within 48 hours of receiving your item. After 48 hours, the transaction is considered complete.
Contact Support
Go to our Contact page and submit your dispute. You'll need to provide:
- •Your order number
- •Clear, detailed photos of the item
- •Description of the issue
- •How it differs from the listing
Our Review
Our team will review your dispute within 3 business days. We'll examine your photos, review the original listing, and assess the legitimacy of your claim.
Resolution
Claim Upheld
If we agree the item doesn't match the listing, you receive a full refund via the original payment method within 5-7 business days. You may need to return the item to us.
Claim Denied
If we determine the item matches the listing description and passes our re-inspection, your claim will be denied. You retain the item and the transaction is final.
What Happens Next
- •You'll receive an email with our decision and detailed explanation
- •If upheld, return instructions will be provided (if applicable)
- •Refunds are processed within 5-7 business days after we receive the return
- •We're here to support you throughout the process
Important Note on Eligibility
Items are not eligible for return if:
- •They match the listing description and pass our re-inspection
- •The buyer simply changed their mind
- •The buyer purchased the wrong size or color
- •The dispute is raised more than 48 hours after delivery
That said, we always try to work with buyers fairly. If you have legitimate concerns, reach out to our support team and we'll do our best to help.
Shop Worry-Free
We've got your back with escrow protection, authentication guarantees, and fair dispute resolution.