Shipping InformationFast & Secure Delivery
Once you confirm your purchase, we dispatch your authenticated item from our Nairobi hub with care and speed.
How It Works
Purchase Confirmed
You confirm your purchase and payment is secured in escrow. We immediately prepare your already-authenticated item for shipment.
Dispatch from Nairobi Hub
Your item is packed with premium packaging materials and dispatched from our secure hub in Nairobi. You receive a tracking number via email.
In Transit
Your item is in transit to you. You can track your package in real-time using the tracking number provided. Most items arrive within the timelines below.
Delivery & Inspection
You receive your item. Inspect it for any issues. Once confirmed, payment is released to the seller. If there's an issue, you have 48 hours to raise a dispute.
Delivery Timelines
Nairobi
1–2 Business Days
Quick delivery for customers within Nairobi. Most orders arrive the next business day.
Other Counties
3–5 Business Days
Delivery to other parts of Kenya through our courier network.
International Shipping
Currently not available. We're focusing on building our domestic market first. International shipping options may be available in the future.
Packaging
Secure Packaging
All items are securely packaged to protect their condition during transit. We use:
- ✓Premium protective materials and padding
- ✓Double-boxed for fragile items
- ✓Moisture-resistant packaging
- ✓Tamper-evident seals
- ✓Included tracking and insurance information
Our Promise: Items arrive in the same condition as when they left our hub. If there's any damage during transit, we handle the claim with the courier and replace your item.
Note: Shipping rates are calculated at checkout based on your delivery location. You'll see the exact shipping cost before you confirm purchase.
Ready to Receive Your Luxury?
Fast, secure shipping right to your door. From our Nairobi hub to you, with care every step of the way.
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